Automated hotel guest service processes

Virtual Reception / online concierge
Booking Engine – reservation system
Web PMS – Ekoncept Cloud PMS
Mobile Key & PIN lock

Cloud-based hotel application

Apartment-optimized version

Multi-property management

Automatic hotel guest service

Components of the automated hotel guest
service process.

Virtual Reception – an automated online hotel front desk

Thanks to the Virtual Reception, the entire process from reservation, through check-in and check-out, is handled automatically. The online reception system operates PIN-based locks, so you don’t need to personally deliver the key or be present during the guest’s check-in at the room or apartment.

Ekoncept Cloud PMS

  • Hotel system PMS for managing reservations and prices available via web browser.
  • Multi-property support – enables efficient management of multiple properties or facilities simultaneously. Centralized data, automation of processes such as reservations, invoicing, and reporting, all within one program for multiple properties in different locations. Learn more about multiproperty.

Direct bookings from your website

The booking system is a key element of your business. It allows you to become independent from intermediaries like Booking.com. More direct reservations from your property’s website mean higher profits!

Mobile key instead of traditional locks or hotel cards

  • Available in the app for large hotel properties.
  • PIN code locks for small hotels, cottages and apartments for rent.

Self check-in hotel kiosk

  • Traditional kiosk – a freestanding kiosk for large hotel properties or fully automated hotels without on-site reception staff.
  • All-in-One – a reception screen version with connected peripheral devices such as a payment terminal and a hotel card dispenser.
  • Front desk tablet – an automatic station at the reception desk for guest check-in and check-out.

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