Automated hotel reception

Hotel kiosk

A hotel kiosk is an innovative solution that can help address issues with long queues at the reception desk and enhance the guest experience from the very first moments of their stay. Our self-service kiosk operates on the Virtual Reception software. It is also an ideal solution for fully automated hotels without reception staff.

Self check-in hotel kiosk

CHECK-IN / OUT
Self-check-in
and check-out

BOOKING ENGINE
Integration with Ekoncept
booking engine

CARD PAYMENTS
Secure payments at the kiosk
terminal and online

ADDITIONAL SERVICES
Purchase of services during
your stay at the hotel

COMMUNICATION
Two-way communication channel:
hotel – guest – hotel

INFORMATION POINT
Information from the hotel / region /
suggestions for interesting services

Key benefits of implementing
a hotel kiosk

  • Reduced waiting times
    Guests can check in and out quickly, avoiding long queues at the reception.
  • Improved guest experience
    Provides a seamless and convenient start to the guest’s stay.
  • 24/7 availability
    Guests can access services at any time, regardless of staff availability.
  • Payment Automation
    Our hotel kiosk can also allow guests to pay for their stay without having to go to the front desk.
  • Cost efficiency
    Reduces the need for reception staff, especially in automated or self-service hotels.
  • Increased operational efficiency
    Automates repetitive tasks, allowing staff to focus on personalized guest services.
  • Enhanced accuracy
    Minimizes errors in the check-in/out process and payments.
  • Flexibility
    Guests can request additional services, obtain key cards, or access hotel information with ease.
  • Modern image
    Positions the hotel as innovative and technology-friendly.

Support for traditional
hotel front desk

A hotel kiosk is an innovative tool that can enhance guest service, reduce waiting times, and increase customer satisfaction. However, the success of this solution depends on its proper adaptation to the needs and expectations of guests, as well as ensuring appropriate technical support and maintenance.

The perfect solution
for automated hotels!

It fully automates the check-in process and room access by providing:

  • Payments via terminal
  • Hotel reservation verification
  • Issuance of hotel key cards
  • PIN codes for locks sent via email or SMS