online concierge
Automatic hotel guest service
Online reception handles check-ins and check-outs without
the participation of reception staff. Automation of hotel
guest service from reservations, purchase of additional
services, payments, stay and contact after check-out.

Hotel Reception on the Guest’s Phone
The Virtual Reception / online concierge is a proprietary solution developed by Ekoncept. The service is an extension of the PMS hotel management system.
Our online reception is accessible through a web browser on computers and mobile devices, such as tablets and smartphones.
The Virtual Reception helps reduce the workload of staff working at the physical reception desk. It is also an ideal tool for managing automated hotels that do not have an on-site reception desk (eliminating the need to hire reception staff).
CHECK-IN / OUT
Unattended check-in
and check-out of a hotel guest.
BOOKING ENGINE
Integration with Ekoncept’s
hotel reservation system
BOOKING STATUS
Ability to view current booking,
payment information, purchased services.
ONLINE PAYMENTS
Ability to make secure payments
from the application.
ADDITIONAL SERVICES
Ordering/purchasing additional
services during hotel stay.
INVOICES
List of invoices for hotel services
/ possibility to download documents.
COMMUNICATION
Two-way communication channel.
Service – hotel guest.
LOYALIZATION
Hotel guest loyalty tool
/ sales channel.
INFORMATION
Information channel from the hotel / region
/ suggestions for interesting services.
The Guest App
iOS / Android
The Guest App is an extension of the Virtual Reception system, available as a downloadable application from the Apple Store and Google Play.
It includes all the features of the Virtual Reception accessible via the web. A key advantage of the app is its integration with the mobile key system, allowing hotel guests to access the online reception and automatically assigned mobile room key within a single app.
The Guest App is branded in accordance with the hotel’s requirements.
System rezerwacji
z płatnościami on-line
Szczegóły
aktualnej rezerwacji
Automatyczne
zameldowanie w pokoju
Aktywny klucz mobilny
po zameldowaniu
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